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At our jewellery and crystals business, we strive to ensure that you are completely satisfied with your purchase. However, if you find that you need to return an item, we have established a clear and customer-friendly returns policy to guide you through the process.
To be eligible for a return, items must be in their original condition, unworn, and with all tags and packaging intact. We accept returns on most items, including jewellery and crystals, within 30 days of the purchase date. Please note that certain items, such as custom-made or personalized products, are not eligible for return unless they arrive damaged or defective.
You have 30 days from the date of delivery to initiate a return. Once we receive your returned item, we will process your return within 7 business days. Refunds will be issued to the original payment method used at the time of purchase. If you have not received your refund after this period, please contact our customer service team for assistance.
To initiate a return, please follow these steps:
1. Contact our customer service team via email or phone to request a return authorization.2. Pack the item securely in its original packaging, including all accessories and documentation.3. Ship the package to the address provided by our customer service team. Please ensure you use a trackable shipping service to avoid any issues with lost returns.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a shipping service that provides tracking and insurance for your return. Items must be returned in their original packaging to ensure they are protected during transit. If the item is not returned in its original condition, we reserve the right to refuse a refund or charge a restocking fee.
Your Guide to Returns
At our jewellery and crystals business, we strive to ensure that you are completely satisfied with your purchase. However, if you find that you need to return an item, we have established a clear and customer-friendly returns policy to guide you through the process.
To be eligible for a return, items must be in their original condition, unworn, and with all tags and packaging intact. We accept returns on most items, including jewellery and crystals, within 30 days of the purchase date. Please note that certain items, such as custom-made or personalized products, are not eligible for return unless they arrive damaged or defective.
You have 30 days from the date of delivery to initiate a return. Once we receive your returned item, we will process your return within 7 business days. Refunds will be issued to the original payment method used at the time of purchase. If you have not received your refund after this period, please contact our customer service team for assistance.
To initiate a return, please follow these steps: 1. Contact our customer service team via email or phone to request a return authorization. 2. Pack the item securely in its original packaging, including all accessories and documentation. 3. Ship the package to the address provided by our customer service team. Please ensure you use a trackable shipping service to avoid any issues with lost returns.
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a shipping service that provides tracking and insurance for your return. Items must be returned in their original packaging to ensure they are protected during transit. If the item is not returned in its original condition, we reserve the right to refuse a refund or charge a restocking fee.